How are delivery food apps like Uber Eat and Grubhub challenging the traditional hotel room service?

How are delivery food apps like Uber Eat and Grubhub challenging the traditional hotel room service?

The hospitality industry is one of the largest and fastest growing industries in the world. Despite of the fact that running a hotel is not an easy task, this industry is one of the most rewarding ones. Offering employment to thousands of young people, this sector has definitely created a great value in the market.

Hotel managers are responsible to maintain a wonderful environment for their guests. People with the quality of being humble and calm are most likely to succeed in this profession. It is also important to have good organizational and time management skills to offer exceptional services to the hotel guests.

It is the responsibility of the hotel management to maintain a customer-centric environment in their hotel. Over the past few years, some new services have been introduced that can deliver food to your room. In a few cases, these may be the city’s most popular hotspots, places where it is near-impossible to get a reservation. This is the reason why guests are turning to meal-delivery apps such as GrubHub and Uber Eats for in-room dining. Most of the people are already using these apps to get food delivered at home and now they are doing the same thing while on the road and even in hotel rooms.

What is GrubHub?

GrubHub is the nation’s leading online and mobile food ordering company dedicated to connecting hungry diners with local takeout restaurants. The company’s online and mobile ordering platforms allow diners to order from more than 80,000 takeout restaurants in over 1,600 U.S. cities. Every order is supported by the company’s 24/7 customer service teams. GrubHub has offices in Chicago, New York, and London.

What Is Uber Eats?

Uber Eats is a food delivery platform that makes getting great food from your favorite local restaurants as easy as requesting a ride. The Uber Eats app connects you with a broad range of local restaurants and food, so you can order from the full menus of your local favorites whenever you want.

Challenges faced by Hospitality Industry

All the regular guests at the hotel want more options whether it’s about beddings, food or other amenities. By keeping the latest innovations in mind, there are only a few plans which hoteliers can implement to get their hotel services back on the track. Changing their traditional services with local cuisine can be a successful step in getting customers back to their dining options.

More than that, giving full consent for using apps like GrubHub and UberEat can also help in getting full customer satisfaction. Partnering with the latest technologies can be a right step for the hospitality industry.

Do you think shaking hands with latest innovations like GrubHub and UberEat will be the right choice for hoteliers? Let us know your views.


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