Must-Have Technologies for Your Hotel’s Success

Must-Have Technologies for Your Hotel's Success

Studies prove that powerful changes in the hotel industry are taking place in 2018 with the control of digital media and mobile phones. In 2013 Walker released an eye-opening preview of B-to-B customer experience in the year 2020. Four years later, “the future of 2020” is almost here and Walker has gathered fresh insights on customer experience.

It is tended to say that the hotel’s progress and technology go hand in hand and hotels must step up their technological plan if they wish to distinguish themselves from other hotels. By staying ahead will not only boost profits, doing something new will improve the hotel’s demand and bring in new customers.

Business travel has become very common and more people are investing in the hospitality industry. All the managers of established hotels are working very hard to cater to the specific need of business travelers to meet the plans of their targeted hotels. The industry in the U.S. is expected to reach $302.7 billion by the end of the year.

“Even Airbnb has begun directing their attention toward business travelers, launching a Business Travel program which enjoyed a 700 percent growth in its first year”.

As technology improvements continue at a constant speed, it can be difficult for hotels to move with modern developments. However, the new technologies tend to deliver easiness to the hotel managers, therefore, it is important to move along with the technology and traveler’s trends.

There are a number of technologies which hoteliers must have in their hotel to attract more guests. Few are discussed below.

Must-Have Technologies for Your Hotel's Success

Your Personalized App

Having a mobile app has become more of a necessity than a trend. It gives your hotel a more convenient approach for the customers as a survey suggests that 30% of the bookings are done through mobiles now. Having a customized app will also provide a competitive edge to your hotel. Google and other search engines also rank those websites better which are accompaniebyth an app.


Must-Have Technologies for Your Hotel's Success


Artificial Intelligence

Over the last couple of years, we can see many changes in the technology especially the adoption of artificial intelligence in the hospitality industry. No matter what, this new technology in the hospitality sector has left other competitors behind and at the same time has increased value for its customers.

According to an Oracle report, Hotel 2025, 68% of hotel operators predict that the use of robots for check-in and checkout will be mainstream by 2025. Many hotels have already adopted AI for the best customer experience and in the meantime, it has become a necessity for the hospitality sector to move on with new technologies.

Hotel Management Software

A hotel management software is a must-have whether you have to handle the organizational tasks. It is necessary for daily tasks and will improve the guests’ experience. This software runs comprehensively, from online bookings until the end of the stay of a guest. This robust software has tools which take care of your administrative tasks, your website and pricing tools help to set the price of a room. The only key is to write the correct software according to your hotel requirements.


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